Help Points case studies

11 records

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  GWR, Managed stations and depots

  SISS maintenance across the GWR network

  Planned and corrective maintenance of CCTV, CIS, PA and Help Points at managed stations and depots, with a customer helpdesk, CCTV downloads and the asset database.

  Ongoing

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  LNER, Stations from Berwick-upon-Tweed to Peterborough

  East Coast Help Point installation

  19 TDM two-button GSM Help Points supplied, installed, tested and commissioned across ten stations, wall and post mounted, with station handover packs.

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  SWR, Stations across the SWR network

  Network Help Point renewal

  Network-wide renewal of Help Points with TDM Standard GSM two-button units, from survey to handover, with TDM NIS configured and commissioned.

• EMR, Stations across the EMR network

  Help Point electronics support

  WAM-GSX Help Point board testing, fault assessment, repair and replacement, and spare boards for the EMR estate.

  Ongoing

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  TPE, Stations across the TPE network, from Cleethorpes to Manchester Airport

  Help Point renewal programme

  77 VoIP Help Points and their mounting posts supplied for a 19-station renewal, with enabling works, installation and commissioning.

  Ongoing

• GTR, Stations across the GTR network

  Help Point repair and spares support

  Help Point maintenance support, WAM-GSX board testing and replacement, and Help Point spares.

  Ongoing

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  Southeastern, Hither Green station

  Hither Green Assistance Point works

  Four existing Assistance Points upgraded with GSM replacement kits, and two new TDM two-button units for the Springbank Road and Fernbrook Road entrances.

  Phased, part complete

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  Network Rail, London Waterloo station

  London Waterloo Help Point conversion

  A complete GSM Help Point conversion kit supplied, and the converted Help Point commissioned.

• EMR, Stations across the EMR network, including Great Coates and Swineshead

  Multi-station Help Point replacement

  Replacement Help Points at 17 stations, including new low-voltage cable routes under and alongside the track at Great Coates and Swineshead.

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  Southeastern, Stations across the Southeastern network

  Network-wide Help Point technology upgrade

  4G and VoIP replacement kits, new enclosures, vinyl graphics, TDM NIS upgrade, phased accessibility repositioning and continuing Assistance Point maintenance across the network.

  Phased, part complete

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  GWR, Ivybridge station, Devon

  Ivybridge integrated station systems

  CCTV, customer information system displays and Help Points delivered as one installation under ES4 and ES5 design and Network Rail Landlord's Consent.