GWR SISS maintenance

TDM maintains the Station Information and Security Systems (SISS) at the managed stations and depots of GWR: CCTV, Customer Information Systems (CIS), Public Address (PA) and Help Points. The contract runs for an initial three years, with the option of two further one-year extensions.

The requirement

GWR needed one maintenance service for the SISS across its managed stations and depots, so that CCTV supports crime prevention, security and public safety, and customer information and public address keep passengers informed in real time.

What TDM delivers

Planned preventative and corrective maintenance of CCTV, CIS, PA and Help Points, to Network Rail and industry standards and the requirements of GWR.
A customer helpdesk, and reporting against the contract’s SLAs and KPIs.
CCTV footage downloads, attending on request in line with the procedures of GWR.
Upkeep of the asset database.

GWR, Ivybridge station, Devon
Ivybridge integrated station systems
CCTV, customer information system displays and Help Points delivered as one installation under ES4 and ES5 design and Network Rail Landlord's Consent.
GWR, Castle Cary station
Castle Cary ticket office station systems
ES5 telecoms design, then CCTV, CIS and PA supplied, installed, tested and commissioned for the remodelled ticket office and new access ramp.
GWR, Exeter Central station
Exeter Central gateline station systems
CCTV, CIS and PA supplied, installed, tested and commissioned for the gateline works, with SISS design, acoustic modelling, network cabling and handover.