East Coast Help Point installation

TDM supplied, installed, tested and commissioned 19 TDM two-button GSM Help Points across 10 stations for LNER: Berwick-upon-Tweed, Darlington, Doncaster, Durham, Grantham, Newark Northgate, Newcastle, Peterborough, Retford and York.

The requirement

LNER needed one consistent Help Point package across the stations, with wall, post and mounting-plate arrangements that differed from station to station, and each station’s own access requirements.

What TDM delivered

• 19 TDM two-button GSM Help Points with WAM-GSX electronics and Braille tactile panels, wall or post mounted, with 4G multiband antennas where the station design called for them.
• Site surveys, design detail, mounting posts or plates where required, and the power and cabling works.
• Testing and commissioning at each station, and a station handover pack for each.
• Under a separate variation at Retford, replacement kits fitted in two existing Help Points on Platforms 3 and 4.

How the work was done

• Access. TDM worked to the access processes of LNER at every station.
• Station arrangements. Each Help Point went in to the approved arrangement for its station, recorded in that station’s handover documents.