Security Operations Centre video wall and integration
System integration for the GWR Security Operations Centre, providing LAN infrastructure, integrating a Barco video wall and CTRL platform, and upgrading the video management system.
Case study
Metro CCTV maintenance at Feltham and Wimbledon
Maintenance of Metro CCTV control and recording equipment, kept in service after the recorder manufacturer closed.
TDM maintains the Metro CCTV control and recording equipment of SWR at Feltham and Wimbledon, and has done since 2005.
The requirement
The estate began with Tecton digital video recorders and Synectics matrix systems, installed in the Safety and Security Phase 2 works for TfL. It has grown with CCTV across the network, from 96 recorders to 145. The maintenance scope is to:
- Keep the recording systems operable, with technical support for the Tecton recorders and Synectics control equipment.
- Integrate new CCTV installations with the existing recording infrastructure.
- Support evidence gathering for law enforcement agencies and legal proceedings.
- Manage relocations and refurbishments at operational stations.
- Maintain compatibility with on-train CCTV systems.
Tecton closed in January 2019, which ended manufacturer support for the recorders. The estate had also seen intermittent firmware faults in hardware and in the Nucleus video management system (VMS) software, synchronisation failures that cut access from the security desk at Basingstoke ROC, and operating system updates that disrupted live operation.
What TDM delivers
- Maintenance and technical support for the recorders and control equipment.
- Specialist support through JTH Technical Services, formed by former Tecton employees.
- A Nucleus test system in the Crawley workshop that mirrors the live systems.
- Testing of operating system updates and patches on the test system, then a controlled rollout to live.
- Proactive maintenance schedules.
- Evidence gatherer suites for law enforcement requests.
- Integration of new station CCTV, coordinated with installers including Concept Security and telent.
How the work is done
TDM had fifteen years of experience with Tecton equipment when the manufacturer closed. TDM kept the recorders in service, engaging JTH Technical Services for continued specialist support. No update reaches the live systems until it has passed on the workshop test system.
Status
The contract is ongoing. The recording estate has stayed in service since the manufacturer’s closure.
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Discuss a project like this one.
- Project enquiryNew station systems work: CCTV, customer information systems, Help Points, public address, operational telecoms, control rooms, and supporting infrastructure.
- Design enquiryDesign-only commissions for station systems: survey, reference design for Approval in Principle, and detailed design.
- Maintenance enquiryPlanned and corrective maintenance of Help Points and station information and security systems.
- Product enquiryTDM Help Points, replacement kits, and TDM NIS.