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Customer Information Systems

Passenger information kept live while the displays are renewed.

Customer information system (CIS) display renewal and enhancement, with the civil, electrical and mounting works that go with it.

Customer information system chainTrain running data feeds the station head-end, which drives platform and concourse displays. Foundations, containment, cabling, electrical installation and bespoke mounting support each display.SourceStation head-endDisplaysTrain running dataCIS head-endThird-party, sometimes customer suppliedPlatform displayConcourse displayFoundationsCivilsContainmentCablingElectricalInstallationMountingBracketryTDM delivers the supporting worksSourceStation head-endDisplaysTrain running dataFoundationsCivilsContainmentCablingCIS head-endThird-party, sometimes customer suppliedElectricalInstallationPlatform displayConcourse displayMountingBracketry

Overview

Rolling renewals and enhancement programmes across many stations

A customer information system (CIS) presents live train running and service information on passenger information displays. TDM renews and enhances CIS on the operational railway, from rolling display renewals to enhancement programmes across groups of stations.

  • Surveys and site-specific design
  • Display enhancement and renewal
  • Mounting and bespoke bracketry
  • Civil, electrical and cabling works
  • Testing, commissioning and handover
Bank of customer information displays above a station concourse

Survey and design

Designed around each display location

TDM surveys each display location for the existing equipment, migration requirements, data connectivity, electrical capacity, containment and access restrictions. The design responds to those constraints, and where a display cannot be mounted on a standard bracket, TDM designs bespoke bracketry for the structure.

CIS survey, design and mountingTDM surveys each display location for existing equipment, migration requirements, data connectivity, electrical capacity, containment and access restrictions. The site-specific design responds to those constraints, using a standard bracket where it fits the structure and bespoke bracketry, designed and fabricated by TDM, where it does not.SurveyDesignMountingDisplay location surveyedExisting equipmentMigrationConnectivityElectrical capacityContainmentAccessSite-specific designResponds to site constraintsStandard bracketWhere it fits the structureBespoke bracketryDesigned and fabricatedSurveyDesignMountingDisplay location surveyedExisting equipment, Migration, Connectivity,Electrical capacity, Containment, AccessSite-specific designResponds to site constraintsStandard bracketWhere it fits the structureBespoke bracketryDesigned and fabricated

Displays and mounting

Everything that gets a display into service

The displays themselves are third-party equipment, in some programmes supplied by the customer. TDM’s scope is everything that gets them into service: foundations and civil engineering, containment, cabling, electrical installation, mounting and bracketry.

CIS displays and the works that carry themThe displays are third-party equipment, in some programmes supplied by the customer. TDM delivers everything that gets them into service: foundations and civil engineering, containment, cabling, electrical installation, and mounting on standard or bespoke bracketry.Civil worksCabling and electricalMounting and displayFoundationsCivil engineeringContainmentCablingElectrical installationMounting and bracketryStandard or bespoke to the structureThird-party displaySometimes supplied by the customerDisplay in serviceTDM delivers the supporting worksCivil worksCabling and electricalMounting and displayFoundationsCivil engineeringContainmentCablingElectrical installationMounting and bracketryStandard or bespoke to the structureThird-party displaySometimes supplied by the customerDisplay in serviceTDM delivers the supporting works

Installation and handover

Commissioned, then handed over with O&M documentation

TDM installs, tests and commissions each display, then hands the works over with full O&M documentation.

TDM also installs and configures the CIS terminal servers behind the displays.

Asset Monitoring
CIS installation, commissioning and handoverTDM installs, tests and commissions each display, then hands the works over with full O&M documentation. In documented programmes, real-time passenger information was maintained while the works were carried out.InstallationEach displayTestingCommissioningHandoverFull O&M documentationPassenger information stays liveMaintained during the works in documented programmesInstallationEach displayTestingCommissioningHandoverFull O&M documentationPassenger information stays liveMaintained during the works in documented programmes

Why TDM

One point of responsibility, across many stations

  • Passenger information stays live

    Real-time passenger information stayed live throughout the works on TDM's CIS programmes.

  • From foundations to commissioning

    TDM answers for the whole installation, so there is one point of responsibility.

  • Multi-station delivery

    Enhancement programmes across many stations were planned, consented and delivered as one programme.

Projects

Customer Information Systems case studies

  • CCTV dome camera, customer information display and PA speaker on a GWR station platform

    GWR, Managed stations and depots

    SISS maintenance across the GWR network

    Planned and corrective maintenance of CCTV, CIS, PA and Help Points at managed stations and depots, with a customer helpdesk, CCTV downloads and the asset database.

    Ongoing

  • Island Line train at a station platform

    SWR, Island Line, Isle of Wight

    Island Line CIS and PA installation

    Public Address and customer information systems at five Island Line stations, connected by 4G and a Wi-Fi bridge in place of new cable routes.

  • Ivybridge platform with a new CCTV camera and CIS display on a gallows bracket

    GWR, Ivybridge station, Devon

    Ivybridge integrated station systems

    CCTV, customer information system displays and Help Points delivered as one installation under ES4 and ES5 design and Network Rail Landlord's Consent.

All Customer Information Systems case studies

Discuss Customer Information Systems for a site.

Something else

If the work does not fit one of these routes, send a short general enquiry.

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