Multi-station CIS installation

TDM installed customer information system (CIS) displays at 20 stations for GWR, from Oxford and Exeter St David’s to small rural stations, and a complete CIS and Public Address (PA) system at Parson Street.

The requirement

The stations were spread across the network and differed in size, infrastructure and setting. Work at the major stations had to cause minimal disruption to service. Chippenham, Maiden Newton and St Erth are listed, and needed heritage-compliant finishes.

What TDM delivered

• Infotec CIS displays at every station.
• Mounting brackets and columns designed and manufactured by TDM for each location.
• CIS and PA at Parson Street, using Zenitel (ASL) systems with Penton loudspeakers.
• TG Baker induction loop panels.
• Passenger Awareness Monitors at Exeter St David’s.
• Three-button Help Points at St Erth.
• Specialist heritage finishes at the listed stations.

How the work was done

• Survey. TDM surveyed every location to establish its individual requirements.
• Standard equipment, site-specific mounting. TDM selected Infotec displays as the standard across the programme and designed the mounting for each site.
• Scheduling. One programme covered all the sites, scheduled to minimise operational disruption.
• Civil works. TDM coordinated the civil works for the mounting columns and equipment positions.
• Electrical installation. The electrical installations were NICEIC certified.

The result

• All installations were completed on time and within budget.
• TDM handed over O&M documentation for the maintenance programme.