Contact

Station information and security systems

The systems a station depends on, delivered and maintained on the live railway.

TDM surveys, designs, installs and maintains station information and security systems (SISS): CCTV, customer information systems, Help Points, PA, operational telecoms, control rooms and the networks behind them.

Discuss a projectSee completed projects
Station information and security systems schematicHelp Points, CCTV cameras, customer information displays and public address speakers on the platform connect to switches in a station node cabinet, backed by UPS and linked by OM4 fibre to a control centre running TDM NIS, a video management system and a video wall.PlatformStation nodeControl centreFibreHelp PointCCTV cameraCIS displayPA speakerNode cabinetSwitchesUPSOM4 fibreTDM NISVideo managementVideo wallPlatformStation nodeControl centreHelp PointCCTV cameraCIS displayPA speakerNode cabinetSwitches, UPS, OM4 fibreTDM NISVideo managementVideo wall

Trusted by rail operators and infrastructure organisations

Train operators and transport authorities

  • c2c
  • East Midlands Railway
  • Govia Thameslink Railway
  • Great Western Railway
  • London North Eastern Railway
  • Southeastern
  • South Western Railway
  • TransPennine Express

Infrastructure and delivery organisations

  • BAM Nuttall
  • Hitachi Rail
  • Network Rail
  • NG Bailey
  • Sisk Rail
  • telent

Systems

Station systems, delivered as one scope.

  • CCTV

    Railway station CCTV and video surveillance systems (VSS): replacement, analogue to IP migration, commissioning and maintenance on the operational railway.

  • Customer Information Systems

    Customer information system (CIS) display renewal and enhancement, with the civil, electrical and mounting works that go with it.

  • Help Points

    TDM's own railway station Help Points, supplied, installed, upgraded, commissioned and maintained across whole networks.

  • Public Address

    Station public address surveyed, designed and maintained within station information and security system (SISS) scopes.

  • Operational Telecoms

    Railway telecoms for operations: operational voice and telephony, SIP and VoIP, GSM-R and radio, Help Point communications and Public Address integration, on TDM's NIS platform.

  • Control Rooms

    Video walls and source integration, CCTV recording and video management, and Help Point call handling for rail control rooms.

  • Data and Network Infrastructure

    Station data and network infrastructure, from LAN and fibre cabling to switches, cabinets and containment, delivered within station system projects.

Delivery lifecycle

From concept to the years after handover.

  1. 01

    Concept

    Requirements defined, existing systems assessed and options tested for feasibility.

  2. 02

    Survey

    Dilapidation and intrusive surveys, pre-installation audits and scope validation.

  3. 03

    Design

    Reference and detailed design, general arrangements, schematics and risk assessments.

  4. 04

    Consents

    ES4 submissions, Landlord's Consent, listed building consent and Inspection and Test Plans.

  5. 05

    Workshop proving

    Systems configured and proven in the Crawley workshop before site work.

  6. 06

    Installation

    Civil, electrical, cabling, containment and equipment installation.

  7. 07

    Commissioning

    Site testing, commissioning and Entry into Service.

  8. 08

    Handover

    O&M documentation, as-built and cable information, test records and asset data.

  9. 09

    Monitoring

    Asset status, heartbeat and connectivity monitoring where supported, with alerts matched to the asset.

  10. 10

    Maintenance

    Planned and corrective maintenance, records, audits, escalation and remote diagnosis.

Case studies

Station systems case studies.

  • CCTV dome camera, customer information display and PA speaker on a GWR station platform

    GWR, Managed stations and depots

    SISS maintenance across the GWR network

    Planned and corrective maintenance of CCTV, CIS, PA and Help Points at managed stations and depots, with a customer helpdesk, CCTV downloads and the asset database.

    Ongoing

  • TDM two-button Help Point installed at an LNER station

    LNER, Stations from Berwick-upon-Tweed to Peterborough

    East Coast Help Point installation

    19 TDM two-button GSM Help Points supplied, installed, tested and commissioned across ten stations, wall and post mounted, with station handover packs.

  • New TDM two-button Help Point installed at a station

    SWR, Stations across the SWR network

    Network Help Point renewal

    Network-wide renewal of Help Points with TDM Standard GSM two-button units, from survey to handover, with TDM NIS configured and commissioned.

All case studies

Monitoring, maintenance and asset support

Systems that stay in service after handover.

  • Monitor

    Alerts matched to the right asset and place, and handed to the people who fix it.

  • Maintain

    Planned and corrective maintenance, fault response, engineer audits, review meetings and an agreed escalation route.

  • Manage

    Asset registers, location hierarchy, asset identity, maintenance history, spares and obsolescence support.

Maintenance loopPlanned preventative maintenance visits and reported faults lead to corrective visits. Every visit is recorded against the asset, and review meetings and engineer audits feed back into the next planned visit.Planned preventative maintenanceFault reportedCorrective visitRecorded against the assetAsset data, PPM reportsReview meetings and auditsEscalation routeRemote diagnosis where the interface permitsPlanned preventative maintenanceFault reportedCorrective visitRecorded against the assetAsset data, PPM reportsReview meetings and auditsEscalation route

TDM products

The Help Point and the system behind it.

TDM designs and supplies its own Help Points, supplies the Network Information System (NIS) that manages their calls, then installs and maintains both.

  • TDM two-button Help Point installed on a station platform

    TDM Two-Button Help Point

    A hands-free passenger call point with separate emergency and information buttons, supplied and installed by TDM.

  • Diagram of TDM NIS connecting Help Points, telephony, CCTV and radio networks to an operator at a control centre

    TDM NIS

    TDM's operational communications platform, routing calls, text messages and alarms by role, from one site to a networked estate.

Workshop and technical support

Proven in Crawley before it reaches the platform.

On CCTV and station systems projects, TDM configures and proves video management systems, recorders and network equipment in its own workshop, so site work on the operational railway is installation and commissioning.

Standards and accreditations

RISQS verified and ISO certified.

TDM holds RISQS, Achilles, ISO 9001, ISO 14001, ISO 45001, ISO 27001, SSIP and NICEIC accreditations.

Accreditations

Tell TDM what the site needs.

A project, a design, a maintenance contract or a product.

Something else

If the work does not fit one of these routes, send a short general enquiry.

General enquiry