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TDM product

TDM Two-Button Help Point

A two-button Help Point that gives passengers a direct voice link to staff: one button for information, one for emergencies.

Overview

A passenger Help Point for UK railway stations

The Help Point is TDM’s own product, and TDM supplies, installs, commissions and maintains it.

TDM two-button Help Point unit on a plain background

In use

Answered from the control centre

Calls are handled through the TDM Network Information System (NIS), TDM’s operational communications platform.

TDM NIS
Help Point call chainA TDM two-button Help Point connects over 4G or VoIP to TDM NIS, TDM's operational communications platform, which routes the call to staff at the control centre.PlatformConnectivityControl centreTDM two-button Help PointInformation and emergency buttons4GTDM 4G replacement kitVoIPTDM VoIP replacement kitTDM NISCall managementControl centre staffPlatformConnectivityControl centreTDM two-button Help PointInformation and emergency buttons4GTDM 4G replacement kitVoIPTDM VoIP replacement kitTDM NISCall managementControl centre staff

Product families

Complete units and kits for existing enclosures

In service:

  • Standard two-button Help Point. The complete unit, installed on a wall, a post or an existing structure.
  • TDM 4G replacement kit. Brings an existing Help Point onto 4G connectivity without replacing the enclosure.
  • TDM VoIP replacement kit. Brings an existing Help Point onto voice over IP connectivity.

In service

Installed, upgraded and maintained

TDM two-button Help Points were installed as part of an integrated SISS installation at a single station, and across a whole network in a renewal programme. Replacement kits and new enclosures were delivered in a network-wide technology upgrade. Under a maintenance contract, TDM carries out planned and corrective maintenance on a Help Point estate.

On multi-station programmes, each unit is configured with the connectivity and electronics its location needs.

Help Points
TDM two-button Help Point in serviceThe TDM two-button Help Point has been installed at a single station as part of a complete CCTV, customer information system and Help Point installation, installed across a whole network in a renewal programme, upgraded across a network with replacement kits and new enclosures, and maintained under a planned and corrective maintenance contract.TDM productIn serviceTDM two-button Help PointSupplied, installed and maintained byTDMInstalled at a single stationAlongside CCTV and CIS in one installationInstalled across a networkRenewal programmeUpgraded across a networkReplacement kits and new enclosuresMaintainedPlanned and corrective maintenance of an estateTDM productIn serviceTDM two-button Help PointSupplied, installed and maintained by TDMInstalled at a single stationAlongside CCTV and CIS in one installationInstalled across a networkRenewal programmeUpgraded across a networkReplacement kits and new enclosuresMaintainedPlanned and corrective maintenance of an estate

Features

Hands-free, with two buttons, on a wall, a post or an existing structure

  • Separate emergency and information buttons
  • Hands-free operation
  • Wall, post or existing-structure mounting
  • Works with TDM NIS call management

Specifications

Network Rail PADS approved and rated IP65

Dimensions
Approx. 540 x 145 mm
Weight
Approx. 20 kg
Construction
Stainless steel or powder-coated metal enclosure
Power
PoE, 18 V DC or 48 V DC, depending on model
Connectivity
VoIP over 4G, VoIP, GSM or GSM-R, depending on model
Operating temperature
Approx. -20°C to +60°C
IP rating
IP65
Approval
Network Rail PADS, 087/037946
TDM Two-Button Help Point datasheetPDF, 139 KB

Projects

TDM Two-Button Help Point case studies

  • TDM two-button Help Point installed at an LNER station

    LNER, Stations from Berwick-upon-Tweed to Peterborough

    East Coast Help Point installation

    19 TDM two-button GSM Help Points supplied, installed, tested and commissioned across ten stations, wall and post mounted, with station handover packs.

  • New TDM two-button Help Point installed at a station

    SWR, Stations across the SWR network

    Network Help Point renewal

    Network-wide renewal of Help Points with TDM Standard GSM two-button units, from survey to handover, with TDM NIS configured and commissioned.

  • Ivybridge platform with a new CCTV camera and CIS display on a gallows bracket

    GWR, Ivybridge station, Devon

    Ivybridge integrated station systems

    CCTV, customer information system displays and Help Points delivered as one installation under ES4 and ES5 design and Network Rail Landlord's Consent.

All TDM Two-Button Help Point case studies

Ask about TDM Two-Button Help Point.

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