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Control Rooms

Station CCTV, Help Point calls and other sources, brought to the operators who act on them.

Video walls and source integration, CCTV recording and video management, and Help Point call handling for rail control rooms.

Security operations centre integrationCCTV through the upgraded video management system and other sources pass over the local area network TDM provided into a source control platform that drives the video wall and operator positions.SourcesNetworkIntegrationOperatorsVideo managementVMS, upgraded by TDMOther sourcesLANProvided by TDMSource controlAny source to any positionVideo wallOperator positionsSystem integrator: TDMSourcesNetworkIntegrationOperatorsVideo managementVMS, upgraded by TDMOther sourcesLANProvided by TDMSource controlAny source to any positionVideo wallOperator positions

Overview

Where station systems reach the operator

Station systems end in a control room: the CCTV an operator watches, the Help Point call they answer and the video wall that shows both. TDM delivers that end of the system, from the network into the room to the platform operators work from.

  • Video wall installation
  • Source integration
  • CCTV recording and video management
  • Help Point call handling with TDM NIS
  • LAN and supporting infrastructure
  • Maintenance of control and recording equipment
Security operations centre video wall showing station CCTV feeds and a signalling schematic

Video wall

Every source on one wall

For a rail security operations centre, TDM installed a 4x2 Barco UniSee 500 video wall and the Barco CTRL platform. Operators bring CCTV, train information, operational data and web applications to the wall or to their own position, and pre-defined compositions put the right sources on screen for an event.

Security operations centre integrationCCTV through the upgraded video management system and other sources pass over the local area network TDM provided into a source control platform that drives the video wall and operator positions.SourcesNetworkIntegrationOperatorsVideo managementVMS, upgraded by TDMOther sourcesLANProvided by TDMSource controlAny source to any positionVideo wallOperator positionsSystem integrator: TDMSourcesNetworkIntegrationOperatorsVideo managementVMS, upgraded by TDMOther sourcesLANProvided by TDMSource controlAny source to any positionVideo wallOperator positions

CCTV recording

Recording kept in service, updates proven first

TDM maintains Metro CCTV control and recording equipment at Feltham and Wimbledon, including the Nucleus video management system (VMS). Every update is proven on a test system in TDM’s Crawley workshop before it reaches the live estate. For the security operations centre, TDM moved the whole VMS onto current hardware and software.

CCTV maintenance and legacy supportTDM keeps installed CCTV systems in service through planned and corrective maintenance where a contract includes it. TDM provides legacy support where the source contract identifies it, including test-rig validation of older platforms. On one CCTV estate, workshop test systems validate updates against the live installation.Planned and correctiveMaintenance where a contract includes itLegacy supportOlder platforms, where the source contractidentifies itTest-rig validationWorkshop test systems validate updatesInstalled CCTV systemKept in servicePlanned and correctiveMaintenance where a contract includes itLegacy supportOlder platforms, where the source contractidentifies itTest-rig validationWorkshop test systems validate updatesInstalled CCTV systemKept in service

Help Point calls

Answered in the control centre

Help Point calls reach the control centre through TDM NIS, which routes each call, text message and alarm to the right operator at whichever terminal they log in. At Puddle Dock KICC, TDM upgraded and configured NIS, phasing the configuration so Help Points stayed in service.

TDM NIS
Routing by role in TDM NISCalls, text messages and alarms are routed by operator role, and roles can be shared in parallel when traffic is high. The operator receives them at any terminal they log in at, through their roaming profile, within access rights limited by location and function.ArrivesRouted by roleReaches the operatorCallsText messagesAlarmsOperator roleShared in parallel when busyAny terminalRoaming profileAccess rights by location and functionArrivesRouted by roleReaches the operatorCallsText messagesAlarmsOperator roleShared in parallel when busyAny terminalRoaming profile

Network

The network into the room

TDM provides the LAN and supporting equipment that sources, the wall and operator positions run on, and the switches and cabinets that carry station CCTV to recording and to the control room.

Data and Network Infrastructure
Station data and network infrastructurePlatform equipment connects over CAT6 cabling in containment to a node cabinet holding switches and UPS, and OM4 fibre links the cabinet to the control centre.PlatformNode cabinetControl centreCAT6 in containmentOM4 fibrePlatform equipmentCameras, displays, Help PointsSwitches and UPSExternal or node cabinetControl centrePlatformNode cabinetControl centrePlatform equipmentCameras, displays, Help PointsSwitches and UPSExternal or node cabinetControl centre

Why TDM

Integration, recording and call handling from one supplier

  • One integrator from station to screen

    TDM delivers the network, recording, call handling and video wall a control room depends on.

  • Changed while the room stays in use

    The security operations centre moved from a temporary screen installation to a fully integrated control room, and NIS configuration was phased so Help Points stayed in service.

  • Updates proven before they go live

    Changes to recording systems are tested on a workshop system that mirrors the live estate.

Projects

Control Rooms case studies

  • Help Point with new vinyl graphics after the technology upgrade

    Southeastern, Stations across the Southeastern network

    Network-wide Help Point technology upgrade

    4G and VoIP replacement kits, new enclosures, vinyl graphics, TDM NIS upgrade, phased accessibility repositioning and continuing Assistance Point maintenance across the network.

    Phased, part complete

All Control Rooms case studies

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