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Asset Monitoring

Know what is happening across station assets before anyone travels.

Station asset monitoring: alerts from supported assets, matched to the right asset and handed into the maintenance workflow.

Asset status, heartbeat and connectivity monitoring where supported, with alerts matched to the asset.

Asset Monitoring

Requirement

An alert is only useful when it names the asset

Monitoring is only useful when an alert can be tied to the right equipment and the right place, and then to the people who fix it. That takes supported interfaces, clean asset information and a maintenance workflow behind the alert.

TDM monitors Help Point estates and selected CCTV estates, from individual Help Point components to a live asset and maintenance platform.

Diagram of station equipment reporting alerts to a monitoring dashboard that directs maintenance

Workflow

From asset to action

A station asset exposes status or condition data. Monitoring reads it and raises an alert, and the alert is matched to the asset and its location. From there the event enters the maintenance workflow, an engineer responds remotely or on site, and the activity is reported. The available data and workflow depend on the asset, the interface and the agreed maintenance scope.

From asset to actionA station asset exposes status or condition data. Monitoring raises an alert, the alert is matched to the asset and its location, the event enters the maintenance workflow, an engineer responds and the activity is reported.Station assetStatus or conditionData from the assetMonitoringAlertAsset identifiedAsset and locationMaintenance workflowResponseRemote or on siteReportingDepends on the asset, interface and agreed scopeStation assetStatus or conditionData from the assetMonitoringAlertAsset identifiedAsset and locationMaintenance workflowResponseRemote or on siteReporting

What it shows

Status, heartbeat, connectivity and fault patterns

  • Asset operational or fault status.
  • Heartbeat or device availability.
  • Network and communications status.
  • Performance trends and threshold events where supported.
  • CCTV recording and storage status where supported.
  • Repeated or intermittent fault patterns where configured.
What monitoring can showDepending on the asset and its interface, monitoring can show operational or fault status, heartbeat or device availability, network and communications status, performance trends and threshold events, CCTV recording and storage status, and repeated or intermittent fault patterns.Fault statusOperational or faultHeartbeatDevice availabilityNetwork statusNetwork and communicationsMonitoringSupported station assetsPerformance trendsThreshold events, where supportedCCTV recordingRecording and storage, wheresupportedRepeated faultsIntermittent patterns, whereconfiguredFault statusOperational or faultHeartbeatDevice availabilityNetwork statusNetwork and communicationsPerformance trendsThreshold events, where supportedCCTV recordingRecording and storage, where supportedRepeated faultsIntermittent patterns, where configuredMonitoringSupported station assets

Fault and asset

See a fault. Know the asset.

The asset structure TDM keeps separates location, asset structure and identity: location, as service location and sub-location; asset structure, as system, subsystem and component; and identity, as the master asset record and its descriptive engineering tag. Keeping them separate means a monitoring event lands on the correct asset and place, and the maintenance workflow starts from reliable information.

Asset Management and Lifecycle Support
Location, asset structure and identityThe asset structure keeps location, structure and identity separate: location as service location and sub-location, asset structure as system, subsystem and component, and identity as the master asset record and its engineering tag. A monitoring event is matched to each.LocationAsset structureIdentityService locationSub-locationSystemSubsystemComponentMaster asset recordEngineering tagDescriptive, per assetMonitoring eventMatched to asset and placeLocationAsset structureIdentityService locationSub-locationSystemSubsystemComponentMonitoring eventMatched to asset and placeMaster asset recordEngineering tagDescriptive, per asset

Integration

REST, SNMP and email, mapped to the asset

TDM can connect supported monitoring sources with asset and maintenance information using the system interfaces available. Recorded methods are REST API integration, SNMP alerts or polling, email parsing for supported legacy workflows, and data mapping to an agreed asset structure. Where a system has no native monitoring, network-level connectivity monitoring and SNMP polling are used where feasible.

Diagram of station equipment connected to a monitoring platform, with data feeding asset records and maintenance

Maintenance link

Monitor, detect, identify, respond

  • Monitor. Understand supported asset status and connectivity.
  • Detect. Identify faults, loss of communication or performance changes.
  • Identify. Associate the event with the correct asset and location.
  • Respond. Connect the issue to remote diagnosis or field maintenance.
  • Report. Review activity, recurring issues and maintenance information.
Maintenance and Fault Response
Monitor, detect, identify, respond, reportMonitor supported asset status and connectivity, detect faults or changes, identify the asset and location, respond by remote diagnosis or field maintenance, and report on activity and recurring issues.MonitorStatus andconnectivityDetectFaults and changesIdentifyAsset and locationRespondRemote or fieldReportActivity and trendsMonitorStatus and connectivityDetectFaults and changesIdentifyAsset and locationRespondRemote or fieldReportActivity and trends

In practice

Help Point and CCTV estates

On a Help Point estate, remote monitoring found a mobile-provider SIM configuration issue affecting multiple units; on a Metro CCTV estate, monitoring runs alongside workshop test systems that validate updates against the live installation.

Monitoring in supported CCTV environmentsSupported CCTV environments can provide device, connectivity, recording and storage information for monitoring and fault response. TDM's documented monitoring covers selected CCTV estates.Supported CCTV environmentsMonitoring and fault responseDeviceOperational or fault statusConnectivityNetwork and communications statusRecording and storageChecks where supportedMonitoringSelected CCTV estates, no proprietary analyticsFault responseRemote diagnosis or field maintenanceSupported CCTV environmentsMonitoring and fault responseDeviceOperational or fault statusConnectivityNetwork and communications statusRecording and storageChecks where supportedMonitoringSelected CCTV estates, no proprietary analyticsFault responseRemote diagnosis or field maintenance

Scope

Help Point remote monitoring and alerting

  • Asset status polling and heartbeat monitoring for Help Points
  • Connectivity monitoring
  • Remote diagnosis of faults affecting multiple units
  • Alerts exchanged with maintenance and asset-management workflows

Discuss asset monitoring for a site.

Something else

If the work does not fit one of these routes, send a short general enquiry.

General enquiry