Help Point electronics repair with Hitachi Rail

TDM supports Hitachi Rail with Help Point electronics for the EMR estate: it tests and repairs WAM-GSX boards, replaces boards that are beyond economical repair, and supplies spare boards.

The requirement

Specialist Help Point electronics need controlled diagnosis when they fail, the right route to repair, and spares on hand.

What TDM delivers

Inspection and functional testing of returned WAM-GSX boards, with a fault report against each serial number.
Repair of faulty boards, or a replacement where repair is not economical.
Replacement boards for units beyond economical repair, in batches of 5 and 5.
Spare boards for the estate, in batches of 4 and 5.

How the work is done

TDM engineers inspect each returned board and record the observed fault before choosing repair or replacement. One documented board failed to connect to the network, with components running abnormally hot.

GWR, Managed stations and depots
SISS maintenance across the GWR network
Planned and corrective maintenance of CCTV, CIS, PA and Help Points at managed stations and depots, with a customer helpdesk, CCTV downloads and the asset database.
Ongoing
LNER, Stations from Berwick-upon-Tweed to Peterborough
East Coast Help Point installation
19 TDM two-button GSM Help Points supplied, installed, tested and commissioned across ten stations, wall and post mounted, with station handover packs.
SWR, Stations across the SWR network
Network Help Point renewal
Network-wide renewal of Help Points with TDM Standard GSM two-button units, from survey to handover, with TDM NIS configured and commissioned.