A robust maintenance regime is an essential part of managing any security or communication system. Finding the service that meets the specific demands of your business is of key importance.
The benefits of using TDM’s maintenance service include:
- Proven Experience
- In-house expertise
- Flexible service levels
- On-site and remote maintenance
- Helpdesk
- Transparent fault report management system
Planned Preventative Maintenance
We will work with you to create an annual programme of works to carry out planned preventative maintenance on your equipment, scheduling as many visits a year as you require.
Reactive Maintenance
TDM will help you to find the service level that meets your business needs, agreeing response times and working hours.
Service Management & Administration
We can offer a fully managed service, taking care of all the administration tasks for you, whilst keeping you informed with regular reports.
Helpdesk
TDM can provide you with the help desk service that you require, 24 hours 365 days a year, with a fully traceable fault logging system.
Remote monitoring and diagnostics
Where possible, we will include remote monitoring and diagnostics of your system to provide you with the quickest solutions for any issues.
System upgrades
As part of your maintenance agreement we can supply automatic upgrades and updates to your system as required.
TDM can provide a full range of maintenance services and will always strive to find the solution that suits the needs of the individual customer.