CIS Installation Across Railway Stations: GWR Multi-Site Project

TDM completed CIS installation across twenty railway stations for Great Western Railway, with Parson Street receiving a complete CIS and PA system. As part of this project, we designed and manufactured all mounting brackets and columns in-house, ensuring each solution was tailored to its specific environment. The work spanned a wide range of locations, from major hubs like Oxford and Exeter St David’s to smaller rural stations – including three listed buildings that required heritage-compliant solutions.

Key Challenges

  • Managing installations across twenty geographically dispersed locations
  • Coordinating works at major operational stations with minimal service disruption
  • Heritage constraints at three listed stations – Chippenham, Maiden Newton, and St Erth – requiring specialist finishes
  • Varying infrastructure conditions across rural and urban environments
  • Complex logistics for equipment delivery and installation coordination
  • Maintaining consistent quality standards across diverse site conditions

Objectives

  • Install CIS displays at twenty stations across the GWR network
  • Provide a complete CIS and PA system at Parson Street station
  • Design and manufacture bespoke mounting brackets and columns for all installations
  • Install TG Baker induction loop panels to support accessibility requirements
  • Deliver Passenger Awareness Monitors (PAMs) at Exeter St David’s
  • Install 3-button Help Points at St Erth station
  • Ensure full compliance with listed building requirements throughout

CIS Installation at Railway Stations: Our Process

To ensure consistent delivery across all twenty sites, TDM developed a comprehensive project management framework from the outset. In addition, we conducted detailed surveys at every location to assess individual requirements before any work began.

As a result of this preparation, we were able to:

  • Select Infotec displays as the standardised CIS solution across all stations
  • Implement Zenitel (ASL) systems with Penton loudspeakers for the Parson Street PA installation
  • Coordinate civil works for mounting column installations and equipment positioning
  • Deliver NICEIC-certified electrical installations compliant with BS7671 standards throughout

Solutions: Systematic Multi-Site Approach

  • Standardised equipment selection whilst accommodating site-specific requirements
  • Implemented comprehensive project scheduling to minimise operational disruption
  • Designed bespoke mounting solutions for diverse architectural environments
  • Coordinated specialist heritage finishes for listed building compliance
  • Delivered integrated Help Points and PAM installations alongside primary CIS works

Benefits

  • Successfully completed all installations on time and within the £726,762 budget
  • Enhanced passenger information services across the entire GWR regional network
  • Demonstrated capability for large-scale multi-site project coordination
  • Established standardised approaches whilst maintaining site-specific flexibility
  • Provided comprehensive O&M documentation for ongoing maintenance programmes
  • Delivered additional accessibility features, further enhancing the overall passenger experience

Conclusion

This GWR project demonstrated TDM’s ability to manage complex, geographically dispersed CIS installation across railway stations of varying size and heritage status, whilst maintaining consistent quality throughout. Furthermore, the successful coordination of twenty simultaneous installations showcased our robust project management capabilities and technical expertise.

Consequently, this project established TDM as a reliable partner for large-scale network improvements – capable of delivering standardised solutions whilst respecting individual site constraints and heritage requirements.

CIS installation at Exeter - St Davids railway station platform
CIS and PA system installation at st. erth station