The Help Point from TDM allows you to provide information and assistance directly to your customers from remote locations. The Help Points are provided in a variety of styles to suit the installation environment and offer a choice of functions.
With many installations in the UK, Switzerland, across mainland Europe and beyond, TDM’s Help Points are tried and tested, and offer a reliable and quality solution.
Our Help Points can be installed in a variety of locations including:
- Rail Platforms, Waiting Rooms & Waiting Shelters
- Airport Arrivals & Departures
- Special Assistance Desks
- Railway Station and Airport Car Parks
- Multi-storey Car Parks
- Sport Stadiums
- Urban City Centres
- University Campuses & Colleges
- Public and National Parks
- Shopping Centers and Malls
TDM offers interactive, multi-media and standard Help Points that use a range of technologies; VoIP, GSM, ISDN and PSTN, which are all vandal and weather resistant. The Help Point is also available in a two-button or a three-button format.
In the simplest configuration any telephone (analogue or ISDN) or GSM cellular phone can be used to receive the calls. On larger systems the use of a centralised unit is highly recommended.
Standard Two Button Help Point
TDM’s Standard Two Button Help Point is available in GSM, PSTN, ISDN formats. These Help Points are able to provide information and assistance directly to the customer.
The Standard Two Button Help Point offers a reliable and high-quality solution, which able to be applicable across multiple industries.
Standard Three Button Help Point
TDM’s Three Button Help Point offers a third auto dial option to the public. As well as providing the public with information and emergency assistance, the third button can easily be configured to a number of scenarios, including ‘Next Train’ and ‘Samaritan help’ options.
WebCIS Help Point
TDM’s WebCIS Help Point brings more information to the customer. The Help Point is able to provide passenger information and assistance as well as offering real-time data such as train running times.
The WebCIS Help Point is the reliable wireless solution for communication and data transmission via GSM and is ideally suited for all applications where a fixed network connection is not available or where setting up such a line would prove too costly.
Interactive Help Point
TDM’s Interactive Help Point with multi-touch technology supplies real-time information to the travelling public.
The multimedia and touch-screen Help Points have an integrated PC equipped with an Ethernet interface for the data transmission from a centralised data server for “add-on” information such as, train timetable updates, tourist information, website and marketing functions.