A robust maintenance regime is an essential part of managing any security or communication system and finding the service that meets the specific demands of your business is of key importance.
The benefits of using TDM's maintenance service include:
- Proven Experience
- In-house expertise
- Flexible service levels
- On-site and remote maintenance
- Help desk
- Transparent fault report management system
- Planned Preventative Maintenance
We will work with you to create an annual programme of works to carry out planned preventative maintenance on your equipment, scheduling as many visits a year as you require.
We will find the right service level for you, agreeing response times and working hours.
Service Management & Administration
We can offer a fully managed service, taking care of all the administration tasks for you, whilst keeping you informed with regular reports.
TDM can provide you with the help desk service that you require, 24 hours 365 days a year, with a fully traceable fault logging system.
Remote monitoring and diagnostics
Where possible we will include remote monitoring and diagnostics of your system to provide the fastest possible resolution.
As part of your maintenance agreement we can supply automatic upgrades and updates to your system as required.
TDM can provide a full range of maintenance services and will always strive to find the solution that suits the needs of the individual customer.